The guy who knows about computers is the last person you want to have creating documentation for people who don't understand computers.

The quote by Adam Osborne, "The guy who knows about computers is the last person you want to have creating documentation for people who don't understand computers," highlights the potential disconnect between technical expertise and effective communication. Osborne is pointing out that someone who is highly knowledgeable about computers may struggle to explain complex technical concepts in a way that is accessible to those without the same background. The specialized language and assumptions that come naturally to experts might make it harder for non-technical users to understand the information, leading to documentation that is confusing or unhelpful.

Adam Osborne, the founder of Osborne Computer Corporation and a key figure in the early days of personal computing, was known for his work in making computers more accessible to the general public. His insight into the role of communication in technology is rooted in his own experience with the computer industry. This quote serves as a reminder that documentation is not just about technical accuracy but also about understanding the needs and perspectives of the audience. A good technical writer must be able to simplify complex concepts without assuming the reader has prior knowledge.

The statement suggests that effective documentation requires empathy and the ability to translate technical jargon into plain language that anyone can follow. The person creating the documentation should understand the audience’s level of understanding and avoid overwhelming them with unnecessary details. This is especially important in the realm of computers, where the gap between technical experts and end users can be significant.

Ultimately, Osborne’s quote emphasizes the importance of clear and user-friendly communication in the tech industry. It serves as a reminder that expertise in a subject doesn’t automatically translate to effective communication, particularly when it comes to explaining complex concepts to people who are unfamiliar with the technology. It challenges those in the field of computing to consider their audience and approach documentation with clarity and simplicity.