You're talking about a younger generation, Generation Y, whose interpersonal communication skills are different from Generation X. The younger generation is more comfortable saying something through a digital mechanism than even face to face.

In this quote, Erik Qualman discusses the differences in interpersonal communication between Generation Y (often referred to as Millennials) and Generation X. He suggests that the younger generation is more accustomed to using digital mechanisms—such as texting, social media, or other online platforms—to communicate rather than relying on face-to-face conversations. This reflects the growing influence of technology on how people interact with each other, especially for those who have grown up with the internet and mobile devices.

Qualman’s statement highlights a shift in how communication is conducted. For Generation X, who experienced life before the rise of digital communication, face-to-face interaction was the primary mode of communication. However, for Generation Y, technology is often the preferred or most comfortable way to convey thoughts, ideas, and emotions, even though face-to-face communication is still important. This generational shift underscores how technology has changed not only the speed and ease of communication but also the depth and quality of personal connections.

The quote also touches on the idea that digital communication can sometimes be more comfortable than in-person interaction, especially for those who may feel anxious or awkward in face-to-face conversations. This shift has created a new dynamic in how relationships are formed, maintained, and understood. Qualman points out that social media and other digital platforms have become integral to the way people, especially younger generations, build and maintain their personal and professional relationships.

Ultimately, Qualman’s observation highlights the evolution of communication in the digital age. It shows how technology has influenced the way people interact, with a focus on the differences between Generation X and Generation Y. As digital communication continues to dominate, future generations may continue to see even further changes in how we connect with one another.