You have to keep working hard to deliver happiness to customers and you have to control your own destiny.

In this quote, Eric Yuan emphasizes the importance of hard work and commitment in achieving success, particularly in the context of delivering happiness to customers. Yuan suggests that consistently providing value to customers requires ongoing effort and dedication. This aligns with the idea that customer satisfaction is not a one-time achievement but a continuous process that demands attention and persistence.

Yuan also highlights the need for individuals to control their own destiny. This reflects his belief in the power of personal responsibility and the importance of taking ownership of one’s path, both professionally and personally. By controlling one's destiny, individuals are empowered to make decisions, shape their future, and create the conditions necessary for success. This is a call to not rely on external circumstances but to proactively steer one’s life toward desired outcomes.

The combination of delivering happiness to customers and controlling your own destiny speaks to a larger vision of entrepreneurship and leadership. Yuan underscores the idea that success is not just about reacting to external events but about creating opportunities through consistent effort and self-direction. It’s a mindset that encourages resilience and adaptability in the face of challenges.

Originating from Yuan's experience as the founder and CEO of Zoom, a company that has revolutionized communication and customer service, this quote reflects his leadership philosophy. Yuan’s words encourage others in business or personal endeavors to focus on the long-term goal of delivering value while also remaining in control of their journey toward success.