Services should revolve around those who use them and be fit for the future, not stuck in the past.

In this quote, Liz Kendall, a British politician, advocates for a more user-centered approach to services, emphasizing that they should be designed with the needs and expectations of the people who use them in mind. She stresses that services should not be outdated or stuck in the past but instead should evolve to be fit for the future. This reflects a broader perspective that the effectiveness of any service—whether healthcare, education, or government services—depends on its ability to adapt and remain relevant to the changing demands of society.

Kendall's statement highlights the importance of ensuring that services are responsive to users' evolving needs and are structured to improve the experience of those who rely on them. She advocates for a shift from traditional, perhaps rigid systems to ones that are more flexible and forward-thinking. The idea is that innovation and progress should drive service design, ensuring that they align with modern expectations rather than being constrained by outdated models.

The origin of this quote is rooted in Kendall's work as a Member of Parliament in the UK, where she has been a strong proponent for reforms in public services and healthcare. As an advocate for the NHS and social care, Kendall has focused on making services more accessible and effective for modern-day challenges. Her focus is on creating a future-proof approach to service delivery that meets the needs of both current and future generations.

Ultimately, Kendall’s quote is a call for reform and innovation in public services. She emphasizes that services should not be based on outdated models or systems but should instead focus on providing value to users by evolving with changing technological advancements and societal expectations. This approach ensures that services remain relevant, efficient, and capable of meeting the challenges of the future.